Program Overview
Service industries are critical to Africa’s future. This program prepares leaders to design, manage, and lead service-oriented organizations across sectors such as finance, government, healthcare, and professional services.
Program Objectives
Graduates will:
- Understand how value is created in service delivery.
- Improve employee and customer experiences.
- Develop leadership capabilities.
- Design seamless service systems.
- Monitor and enhance service performance
Program Structure
10 courses | 40 credits
Module 1: Service Design & Management
- Service Management
- Service Design & Innovation
Module 2: Service Quality & Business Models
- Digital Services Business Model & Strategy
- Service Quality Management
Module 3: Service Experience Management
- Service Employee & Customer Experience Management
- Strategic Risk Management
Module 4: Service Leadership
- Sustainability Leadership, Ethics, and CSR
- Leading Professional Services
Module 5: Service Entrepreneurial Project
- Research Methods
- Applied Research Project
Admission Requirements
- Bachelor’s degree in any discipline OR professional qualification(e.g., ICAN, ACCA, ICAD, CIMG).
- Minimum of 2 years’ work experience.
Additional Requirements
- Proof of English proficiency (for applicants from non-English-speaking countries).
- International qualifications must be evaluated by the Ghana Tertiary Education Council (GTEC).
- Copy of National ID or Passport (bio-data page).
- Two passport-size photographs
- Current CV
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Course Brochure
Department Contact Info
2026 Admissions In Progress
Master of Service Design, Management and Leadership (MSDML)
- NiBS University
Programs
Course Brochure
Department Contact Info
2025 Admissions In Progress
Master of Service Design, Management and Leadership (MSDML)
- NiBS University